# Support Policy This page explains what kind of support is included with ZCF Development resources. ZCF Development support is focused on helping customers install, configure and use the purchased resource correctly. The goal is simple: if something related to the resource does not work as expected, I will help you understand the issue and fix it when needed. ### What support includes Support is included for product-related issues. This includes: * Installation issues * Configuration questions * Product setup help * Bug reports * Product-related errors * Compatibility checks explained on the product page * Asset Escrow access questions * Basic troubleshooting for the purchased resource If the issue is caused by a bug inside the ZCF Development resource, I will work on a fix. ### Bug fixes Bug fixes are included. A bug means that the resource does not work as described, or that a feature included in the product fails under normal usage. When reporting a bug, please provide clear information so the issue can be reproduced and checked properly. Good bug reports help solve problems faster. ### What support does not include Support does not usually include custom edits. This means support does not include: * Custom features made only for your server * Rewriting the resource for a different framework * Editing third-party scripts * Fixing unrelated server errors * Full server setup * Database cleanup unrelated to the product * Custom UI changes * Changing the product logic beyond its intended configuration * Support for leaked, modified or redistributed files Every server is different, so custom work is handled separately from normal product support. ### Third-party resources Some issues can be caused by other resources, outdated dependencies or heavily modified frameworks. In these cases, I can help identify the problem, but I cannot guarantee fixes for third-party scripts that are not part of the purchased product. If a product requires specific dependencies, they will be listed in the product page or documentation. ### Asset Escrow support Some ZCF Development resources use the official Cfx Asset Escrow system. If an escrowed resource does not start, support can help you check the most common causes. Before opening a ticket, please make sure: * The asset is active in your Cfx Portal. * The resource was purchased on the correct Cfx account. * Your server license key has access to the asset. * Your FiveM artifacts are updated. * The resource folder was uploaded correctly. * You did not rename or modify protected files. Protected files cannot be edited. This is normal for escrowed resources. ### Before opening support Before contacting support, please check: * The installation page * The configuration page * The product description * Your server console * Your client F8 console * Your `server.cfg` * Required dependencies Most issues can be solved faster when the error message is included from the beginning. ### What to send when asking for help When opening a support request, please include: * Product name * Tebex order ID, if available * Server artifact version * Framework version * Full server console error * Full client F8 error, if present * Screenshot of the relevant config section * What you changed before the issue happened * Steps to reproduce the issue Please do not send passwords, database credentials, server tokens or private license keys. ### Response time I try to answer support requests as soon as possible. Support is not guaranteed to be instant or available 24/7. Clear reports with full information are usually solved much faster than vague messages such as “it does not work”. ### Refunds Refund requests are reviewed according to the store policy, Tebex rules and the specific situation. Buying a resource without reading the description, requirements or documentation is not usually considered a product issue. If something does not work as described, contact support first so the problem can be checked. ### Custom work Custom edits, private modifications or server-specific features are not included in normal product support. If custom work is available, it will be discussed separately. ### Support language Support can be handled in English. ZCF Development is based in Italy, but every resource is created with international server owners in mind. ### Contact support For support, use the official support channel provided by the store. When available, you can also use the Discord support channel. Please include all useful information in your first message so the issue can be checked properly. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://zcf-development.gitbook.io/zcf_dev/getting-started/support-policy.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.